Terms of service
OVERVIEW
Welcome to IZOURYA. The terms “we”, “us” and “our” refer to IZOURYA.
IZOURYA operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). IZOURYA is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use our Services.
Please read these Terms of Service carefully before using our website or placing an order. They contain important information about your rights and responsibilities.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree with these Terms or our Privacy Policy, you should not use or access our Services.
Nothing in these Terms affects any statutory rights that you may have under applicable consumer protection law.
SECTION 1 – ACCESS AND ACCOUNT
You must be at least 18 years old to make a purchase through our Services, or have the permission of a parent or legal guardian where permitted by applicable law.
When using our Services, including browsing our website or purchasing our products, you may be asked to provide information such as your name, email address, billing information, payment information and shipping address.
You agree that the information you provide is accurate, current and complete and that you have the right to provide such information.
If you create an account with us, you are responsible for maintaining the security of your account credentials and for all activity carried out through your account.
You may not transfer, sell, assign or license your account to another person.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure that the information, descriptions and images of our products displayed on our website are accurate.
However, colours and the appearance of products may vary depending on your device, screen settings and other technical factors.
Our products are intended to be used as described on the relevant product page and packaging. Please read all product information, ingredients, instructions and warnings before use.
Product descriptions, availability and other information may be updated from time to time.
We reserve the right to discontinue products or limit quantities available for purchase where reasonably necessary.
Nothing in these Terms excludes or limits your statutory rights relating to products being as described, of satisfactory quality, safe and fit for purpose.
SECTION 3 – ORDERS
When you place an order through our website, you are making an offer to purchase the products in your order.
After you place an order, you will receive an order confirmation acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.
Your order is accepted when we confirm acceptance or dispatch the products to you, unless otherwise stated.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including where:
- A product is unavailable
- There is an error in the product description or price
- We suspect fraudulent or unlawful activity
- We are unable to fulfil the order
- Shipping to the requested destination is unavailable
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
Please review your order carefully before submitting it.
Your purchases are subject to our Returns & Refund Policy, as well as any statutory consumer rights applicable to you.
SECTION 4 – PRICES AND BILLING
All product prices are displayed on our website in the applicable currency and, where required by law, include applicable taxes.
Shipping costs and any other charges will be displayed at checkout where possible.
For international orders, additional customs duties, import taxes or other charges may apply depending on the destination country. Where these charges are the customer's responsibility, they are not included in the product price or shipping charge unless expressly stated otherwise.
Prices, discounts and promotions may change from time to time. The price applicable to your order will be the price displayed at the time you place your order.
If we discover an obvious pricing error, we may contact you before fulfilling your order and give you the option to proceed at the correct price or cancel the order and receive a full refund.
You agree to provide accurate and complete payment and billing information.
You confirm that you are authorised to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
We ship internationally to the destinations available at checkout.
Available delivery options, estimated delivery times and shipping costs will be displayed during the checkout process where possible.
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing and other circumstances outside our reasonable control.
We will make reasonable efforts to dispatch orders within the timeframe stated on our website or order confirmation.
If no delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and within 30 days.
For international orders, customs authorities may delay delivery and additional customs duties, import taxes or other charges may apply.
Nothing in these Terms removes or limits your statutory rights relating to delivery, lost or damaged goods, or products that do not conform to the contract.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services and their contents, including but not limited to our trademarks, brand name, logos, text, product descriptions, images, graphics, videos, audio, designs and website layout, are owned by IZOURYA or our licensors and are protected by applicable intellectual property laws.
You may use our website for personal and non-commercial purposes.
You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, sell or commercially exploit any material from our website without our prior written permission.
IZOURYA names, logos, product names, designs and slogans are trademarks of IZOURYA or their respective owners.
All rights not expressly granted to you are reserved by IZOURYA.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services as part of our Services.
These tools may be operated by third parties and may be subject to their own terms and conditions.
Where appropriate, your use of third-party tools is at your own discretion and subject to the terms provided by the relevant third-party provider.
We are not responsible for third-party services that we do not control, except where liability cannot legally be excluded.
We may introduce additional features, tools or services in the future. Any such features will also be subject to these Terms unless otherwise stated.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These links are provided for convenience and do not mean that we endorse or control those websites.
We are not responsible for the content, security, availability or practices of third-party websites.
If you choose to access a third-party website, you do so at your own risk and should review its terms and privacy policies.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
IZOURYA is powered by Shopify, which provides the technology used to operate our online store.
However, purchases made through our website are transactions between you and IZOURYA.
Shopify is not responsible for the products we sell, the fulfilment of your orders, our customer service, or our obligations to you as the seller.
SECTION 10 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our website is hosted on Shopify, Shopify may process certain personal information in connection with providing its services to us.
Please refer to our Privacy Policy for information about how IZOURYA collects, uses, stores and protects your personal information.
SECTION 11 – FEEDBACK AND REVIEWS
If you voluntarily submit reviews, comments, suggestions, photographs, feedback or other content to IZOURYA (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and distribute that Feedback for the purpose of operating, improving and promoting our Services and brand.
You confirm that:
- You own or have the necessary rights to the Feedback you submit
- Your Feedback does not infringe another person's rights
- Your Feedback is not unlawful, misleading, defamatory, abusive or otherwise inappropriate
- You have disclosed any material connection or incentive associated with your review where required by law
We reserve the right to remove Feedback that violates these Terms or applicable law.
We do not guarantee that Feedback submitted by customers will be published.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping costs or delivery estimates.
We reserve the right to correct such errors and update information when necessary.
If an obvious error affects an order that you have placed, we may contact you to explain the error and provide you with the option to proceed or cancel the order.
Nothing in this section limits your statutory rights.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our Services:
- For any unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe our intellectual property rights or those of another person
- To harass, abuse, threaten or harm another person
- To submit false or misleading information
- To impersonate another person or business
- To distribute viruses, malware or other harmful code
- To interfere with the operation or security of our website
- To collect personal information from other users without lawful authority
- To use automated systems to access or scrape our website in a manner that is not authorised by us
- To interfere with or circumvent security features of our website
We may suspend or terminate access to an account where we reasonably believe that these Terms have been seriously or repeatedly violated or where necessary to protect our Services, customers or business.
SECTION 14 – TERMINATION
We may suspend or terminate your access to an account or certain Services where we have a legitimate reason to do so, including serious or repeated violations of these Terms, fraudulent activity or unlawful use.
Termination does not affect rights or obligations that arose before termination.
Any provisions that are intended by their nature to continue after termination will remain in effect.
SECTION 15 – DISCLAIMER OF WARRANTIES
We make reasonable efforts to ensure that our website and Services are available and that information provided on the website is accurate.
However, we do not guarantee that our website will always be available, uninterrupted, secure or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues or other legitimate reasons.
Nothing in these Terms excludes or limits any statutory rights or legal protections that cannot lawfully be excluded or limited.
In particular, nothing in these Terms affects your statutory rights relating to the quality, safety, description or fitness for purpose of products purchased from us.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, IZOURYA will not be responsible for indirect or consequential losses arising from your use of our website or Services.
However, nothing in these Terms excludes or limits our liability where doing so would be unlawful.
This includes liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Faulty or unsafe products where we are legally responsible
- Products that are not as described
- Any other liability that cannot legally be excluded or limited
Nothing in these Terms affects your statutory consumer rights.
SECTION 17 – INDEMNIFICATION
Where legally permitted, you agree to be responsible for losses or claims arising directly from your unlawful use of our Services or your material breach of these Terms.
Nothing in this section requires you to indemnify IZOURYA for losses caused by IZOURYA's own unlawful conduct or for liabilities that cannot legally be transferred to you.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will continue to apply.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
These Terms, together with the policies referenced in them, constitute the agreement between you and IZOURYA regarding your use of our Services and replace previous versions of these Terms relating to the same subject matter.
SECTION 20 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.
We may transfer or assign our rights and obligations under these Terms as part of a business sale, restructuring or other legitimate business transaction, provided that doing so does not adversely affect your legal rights.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms prevents you from benefiting from mandatory consumer protection laws that apply in the country where you live.
Where permitted by applicable law, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.
SECTION 22 – HEADINGS
The headings used in these Terms are provided for convenience and do not affect the meaning or interpretation of the provisions.
SECTION 23 – CHANGES TO THESE TERMS
You can review the most current version of our Terms of Service at any time on this page.
We may update, change or replace these Terms from time to time by posting an updated version on our website.
Where required by law, we will provide notice of material changes.
Your continued use of our Services after updated Terms have been posted will constitute acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 24 – CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us at:
IZOURYA
Email: info@izourya.com
Business address: 124 City Road, London, EC1V 2NX
Company registration number: 14396661