FAQ
Got a question? We’re here to help! Browse the IZOURYA FAQ to find answers about orders, shipping, returns, and our natural skincare products — or contact our support team anytime.
Orders & Shipping
How do I place an order?
Simply add your desired products to the cart, then checkout. You’ll receive a confirmation email once payment is complete.
Do you ship internationally?
Yes! We ship worldwide. Delivery times vary by destination.
Payments & Account
What’s your return policy?
You can return unopened items within 14 days of delivery.
How do I start a return?
Email info@elixirdrip.com with your order number.
Product Information
Are your products vegan and cruelty-free?
Yes — 100% vegan, cruelty-free, and ethically sourced.
Are they safe for sensitive skin?
Our natural formulas are gentle and suitable for most skin types.
Contact & Support
How can I reach customer service?
Email info@elixirdrip.com
When will I get a response?
Within 24–48 hours (Mon–Fri)