Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@izourya.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Unless required by applicable law, you are responsible for the cost of returning an item because you have changed your mind. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@izourya.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Your statutory consumer rights are not affected by this policy.

Exceptions / non-returnable items

Certain types of items cannot be returned where permitted by applicable law, including opened or used cosmetic products where they are unsuitable for return for health or hygiene reasons.

We also do not accept returns for hazardous materials, flammable liquids, or gases, where applicable.

Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards are subject to applicable statutory consumer rights.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, where eligible, and once the return is accepted, make a separate purchase for the new item.

United Kingdom – 14-day cancellation period

If you are a consumer in the United Kingdom purchasing online, you may have a legal right to cancel your order within 14 days of receiving your goods, subject to applicable exceptions.

For cosmetic products, the right to cancel may not apply to products that have been unsealed after delivery where the goods are unsuitable for return for health or hygiene reasons.

This statutory right is separate from our voluntary 30-day return policy.

European Union – 14-day cooling-off period

If the merchandise is being shipped into the European Union, you generally have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable exceptions.

For cosmetic products, this right may not apply to goods that have been unsealed after delivery where they are unsuitable for return for health or hygiene reasons.

International Orders

Customers outside the UK and European Union may have additional or different cancellation and return rights under the laws of their country.

Nothing in this policy limits or excludes any statutory rights that apply to you.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded using your original payment method within the timeframe required by applicable law.

For statutory cancellations, the refund may include the cost of the original standard delivery service, where required by law. Additional costs resulting from choosing a more expensive delivery option may not be refundable.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

If you have any questions regarding your refund, please contact us at info@izourya.com.