Shipping policy

At IZOURYA, we offer international shipping to selected destinations.

Available shipping options, estimated delivery times and shipping costs are displayed at checkout before you complete your purchase.

Processing Times

Orders are generally processed and dispatched within 5-8 business days after your order has been placed.

During busy periods, promotions or circumstances outside our reasonable control, processing may take longer. If there is a significant delay, we will make reasonable efforts to contact you.

Delivery Times

Delivery times vary depending on your destination and the shipping service selected.

Estimated delivery times are provided at checkout and are estimates only. Delivery may take longer due to:

  • Customs processing
  • Import procedures
  • Shipping carrier delays
  • Weather or other circumstances outside our reasonable control
  • Incorrect or incomplete delivery information

Once your order has been dispatched, you will receive tracking information where tracking is available.

International Orders

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

IZOURYA cannot guarantee the amount of any customs duties, taxes or fees, as these are determined by the relevant authorities in the destination country.

Customers are responsible for providing accurate delivery information and complying with any import requirements applicable to their country.

Customs Delays

International orders may be held by customs for inspection or processing.

Customs delays are outside of IZOURYA's control and are not included in our estimated delivery times.

If your order is delayed by customs, we will provide reasonable assistance where possible, but we cannot guarantee the processing time or outcome of customs procedures.

Failed or Refused Deliveries

If an order cannot be delivered because:

  • The delivery address provided was incorrect or incomplete
  • The recipient was unavailable and failed to arrange redelivery
  • The customer refused delivery
  • The customer failed to pay applicable customs duties or import charges
  • The destination country's authorities refuse or restrict the import of the products

additional shipping, return or handling costs may apply.

Where permitted by applicable law, these costs may be deducted from any refund due.

Nothing in this section affects your statutory consumer rights.

Lost or Damaged Orders

If your order arrives damaged, please contact us at info@izourya.com as soon as possible with your order number and photographs of the damage.

If your order appears to be lost in transit, please contact us so that we can investigate with the shipping carrier.

We will work with the carrier to resolve the issue and provide an appropriate solution in accordance with applicable law.

Incorrect Address

Please carefully check your shipping information before completing your order.

If you contact us before your order has been dispatched, we will try to update your address where possible.

Once an order has been dispatched, we may be unable to change the delivery address.

Shipping Costs

Shipping costs are calculated based on factors including the destination, package weight, dimensions and shipping service selected.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Returns

For information about returns and refunds, please see our Returns & Refund Policy.

Contact Us

If you have any questions about your order or shipping, please contact us:

IZOURYA
Email: info@izourya.com